top of page

Privacy Policy

Last updated: 08/08/25

​

At Next Chapter Thinking, your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal data when you engage with our services or visit our website.

​

We are committed to handling your data responsibly and transparently, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

​

1. Who We Are

Next Chapter Thinking is a UK-based coaching service supporting individuals through life transitions, breakups, and personal growth.

​

For data protection purposes, we are the data controller of the personal information you share with us.

Contact Details:
Coach: Savannah
Email: savannah@nextchapterthinking.com

​

2. What Personal Data We Collect

We may collect and process the following information:

​

  • Your name and contact details (email, phone number)

  • Information shared during coaching sessions or assessments

  • Booking and payment information

  • Email or direct message communications

  • Website usage data through cookies or analytics tools (non-identifiable)

​

3. How We Use Your Data
We only use your personal data when we have a lawful reason to do so. These purposes include:

  • Responding to enquiries or requests

  • Booking and managing coaching sessions

  • Delivering coaching services tailored to your needs

  • Processing payments and issuing invoices

  • Sending relevant updates (with your consent)

  • Meeting legal or tax obligations

  • Improving our website and client experience

​

4. Lawful Basis for Processing
We rely on the following legal bases:

  • Consent – for sending newsletters or marketing (opt-in only)

  • Contract – to deliver coaching services

  • Legal obligation – for record-keeping or tax compliance

  • Legitimate interests – to operate and improve our services

​

5. How We Store and Protect Your Data
We take your data security seriously. All data is stored securely using encrypted systems and password-protected software.

​

Client notes and records are retained for up to 7 years in line with professional standards, after which they are securely deleted.

​

6. Sharing Your Information
We never sell or rent your data. Your information may be shared with trusted third-party providers where necessary to deliver services (e.g. payment processors, scheduling tools, or email platforms), and only under strict confidentiality agreements.


When you subscribe to our email newsletters or marketing communications, we may use tracking technologies to understand how you engage with our emails. This includes:

  • Open Tracking: We use a small invisible image (“tracking pixel”) embedded in our emails to detect when you open them. This helps us measure the effectiveness of our communications and improve your experience.

  • UTM Parameters: We add tracking codes to links in our emails (known as UTM tags) to monitor website traffic and understand which emails drive visits and actions on our site.

​

We only use this information to improve our services and tailor content to your interests. Tracking data is processed in accordance with GDPR, and you can unsubscribe or opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

​

7. Your Rights


You have the right to:

  • Access the personal data we hold about you

  • Request correction or updates

  • Request deletion of your data (when appropriate)

  • Withdraw consent at any time (for marketing)

​

Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data is being misused: https://ico.org.uk

​

To exercise any of these rights, email: savannah@nextchapterthinking.com.

​

8. Cookies and Website Analytics
Our website may use cookies to understand visitor behaviour and improve your experience. These cookies do not collect personally identifiable information.

You can disable cookies via your browser settings at any time.

​

9. Third-Party Links
This website may contain links to external sites. We are not responsible for their privacy practices, so please check their policies before submitting any data.

​

10. Changes to This Policy
We may update this Privacy Policy occasionally. The latest version will always be available on our website, with the date of revision clearly shown at the top.

bottom of page